Grievance Officer

Last updated: October 2026. This page describes who to contact for complaints about content, platform duties, privacy, or safety on https://thirki.com and the Thirki app. Operated by Thirki (registered entity details to be published by counsel).

Grievance Officer (India)

Role: Thirki Grievance Officer (name to be appointed by counsel — currently contact@thirki.com).
Email: contact@thirki.com
Jurisdiction: India. Working hours: Monday to Friday, 10:00 to 18:00 IST (excluding public holidays).

Timelines: acknowledgement in 24 hours, resolution in 15 days

We acknowledge every grievance within 24 hours and resolve it within 15 days. To help us act quickly, email us with a clear description of the issue, the content or account involved (links, screenshots, dates), and your contact details. You may also use in-app Report.

Scope

Content complaints, including harmful or unlawful material.
Non-consensual intimate images and impersonation.
Privacy and data-protection requests.
Platform duty and safety concerns.

For emergencies or crimes in progress, contact local authorities first.

24-hour NCII action and 36-hour court or government takedown

We act on complaints involving non-consensual intimate images within 24 hours. We comply with valid court or government takedown orders within 36 hours, without undue delay.

Escalation

If your grievance is not resolved within 15 days, you may escalate privacy matters to the Data Protection Board of India, or other matters to appropriate law enforcement or the courts at Kolkata, India.